Welcome to the FAQ ♡
Got questions? We've got answers. And probably coffee. ☕
Welcome to the UNHINGED by CMH FAQ! Whether you're wondering about shipping, sizing, returns, or how to get your hands on your next favorite shirt, we've got you covered.
Because life's chaotic enough. Shopping shouldn't be.
♡ ORDERING & PAYMENTS
Q: How do I place an order?
A: Found something that speaks to your caffeine-fueled, slightly unhinged soul? Add it to your cart, head to checkout, and follow the prompts to complete your purchase. Easy. Unlike most of our life decisions. ♡
Q: Can I change or cancel my order?
A: Changed your mind? It happens. Contact us as soon as possible with your order number. We'll check whether your order can still be changed or canceled. Once production or fulfillment has started, changes may no longer be possible.
Q: What payment methods do you accept?
A: We accept the payment methods displayed at checkout. Available options may vary depending on your location and the payment services enabled in our store.
Q: Will I receive an order confirmation?
A: Once your order is successfully placed, Shopify normally sends an order confirmation to the email address provided at checkout. If you don't see it, check your spam folder before reaching out.
♡ SHIPPING & PROCESSING
Q: How long does it take to process my order?
A: We're not saying we're impatient, but we get it. We want our stuff yesterday, too.
Orders are typically processed within 2 business days, excluding weekends and holidays. Orders placed after noon, on weekends, or on holidays may begin processing the next business day.
Each order is reviewed and submitted for fulfillment before production begins. Occasionally, production delays may extend processing times.
Q: How long does shipping take?
A: We know waiting for your new favorite shirt feels like a personal attack.
Estimated shipping times are displayed at checkout and depend on your selected shipping method and location. Delivery estimates begin once your order ships and aren't guaranteed.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your destination, order weight, and selected shipping method.
Free standard shipping may be available on qualifying orders when displayed at checkout.
Q: Do you ship internationally?
A: Not currently! We're keeping the chaos stateside for now.
UNHINGED by CMH currently ships within the United States only.
Q: Will I receive tracking information?
A: Absolutely—when tracking is available!
Once your order ships, we'll send a shipping confirmation email with tracking information when supported by the shipping method. Tracking updates may take a little time to appear.
Q: What if my package is delayed, lost, or damaged?
A: Sometimes the shipping gods choose violence. We don't love it either.
If your order is delayed, lost, or arrives damaged, contact us at coffeemomhustle@outlook.com with your order number. We'll help you work with the shipping carrier.
Q: Can I change my shipping address after ordering?
A: Realized your package is headed to the wrong place? Contact us ASAP!
We'll do our best to help correct your shipping address before your order ships. Once it's in transit, changes may not be possible.
♡ RETURNS & EXCHANGES
Q: Can I return something if I'm not happy with it?
A: Sometimes things just don't work out. We get it. Not every relationship is meant to last—even the one between you and that shirt.
Return eligibility depends on the item purchased. Where returns are accepted, you can request a return within 30 days of delivery.
Items must meet the conditions outlined in our Return & Refund Policy. Contact us before sending anything back.
Q: Are returns free?
A: Nobody likes surprise shipping costs. According to our current policy, return shipping is free for approved returns, and we'll provide a return label with instructions.
Q: Can I cancel my order?
A: Having second thoughts? Contact us faster than you can say questionable decisions.
Cancellation requests must be made within 15 minutes of placing your order. Whether we can cancel an order depends on its fulfillment status and our cancellation terms.
Q: Can I exchange my shirt for another size?
A: Ordered the wrong size? We've all made questionable decisions.
Exchange availability depends on the item and its eligibility. Contact us before returning anything so we can review your options.
Q: What if my order arrives damaged or incorrect?
A: Well, that's not the kind of chaos we signed up for.
If your order arrives damaged, defective, or incorrect, contact us immediately at coffeemomhustle@outlook.com.
Include your order number, a description of the issue, and photos if possible so we can help resolve it.
Q: How long does a refund take?
A: Once we receive and inspect an eligible return, we'll notify you whether your refund has been approved.
Approved refunds are issued to your original payment method unless otherwise stated. Your bank or payment provider may take additional time to post the funds.
Q: How do I start a return?
A: Easy! Email coffeemomhustle@outlook.com with your order number and reason for the return.
We'll review your request and provide instructions if your return is approved.
Please don't send anything back without contacting us first.
♡ SIZING & PRODUCT INFORMATION
Q: How do I know what size to order?
A: Because guessing your shirt size is one questionable decision we'd rather you avoid.
Check the sizing information on the product listing before ordering. We recommend comparing the measurements with a favorite shirt you already own for the best fit.
Q: Are your shirts true to size?
A: Mostly? Let's not make promises our measuring tape can't keep.
Fit can vary depending on the style, brand, and garment. Always check the sizing information for the specific product you're purchasing.
Q: What brands of shirts do you use?
A: We're picky about what carries our chaos.
We use quality apparel blanks selected for comfort, style, and print compatibility. Specific garment brands and details may vary by product and will be listed in the product description when available.
Q: Will the colors look exactly like the pictures?
A: We love a good outfit reveal, but screens have minds of their own.
Actual garment and print colors may vary slightly due to screen settings, lighting, and the printing process.
Q: How should I wash my UNHINGED apparel?
A: Treat your favorite shirt better than you treat your sleep schedule.
Always follow the care instructions provided with your garment. Washing inside out with similar colors and avoiding excessive heat can help preserve printed designs.
Q: Are your products made to order?
A: Yep! Your chaos gets its own production moment.
Our apparel is produced through a print-on-demand fulfillment process after your order is placed. This helps us offer a variety of designs without maintaining large amounts of inventory.
♡ CONTACT & CUSTOMER SUPPORT
Q: How can I contact UNHINGED by CMH?
A: Got questions? Complaints? A shirt-related emergency? We're here for it.
You can reach us through our Contact Us page or email us directly at coffeemomhustle@outlook.com.
Q: How quickly will I receive a response?
A: We're fueled by caffeine, questionable coping skills, and a genuine commitment to taking care of our customers.
We aim to respond to customer inquiries within 1–2 business days, excluding weekends and holidays.
During especially busy periods, responses may take a little longer.
Q: What information should I include when contacting customer support?
A: Help us help you without playing detective.
If you're contacting us about an order, please include your order number, the email address used at checkout, and a brief description of your question or concern.
For damaged or incorrect items, photos are always helpful.
Q: What if I don't receive a response?
A: Technology occasionally chooses chaos. We get it.
If you haven't heard back within 2 business days, check your spam or junk folder.
If there's still no response, feel free to follow up at coffeemomhustle@outlook.com.
Q: Do you actually care about customer service, or are you just here to sell funny shirts?
A: Both, actually. And we're pretty damn serious about the first one.
UNHINGED by CMH might have a sarcastic personality, but our commitment to our customers is genuine.
We believe you deserve quality products, honest communication, and support from a real person who cares about your experience.
Cute Clothes. Questionable Coping Skills. Actual Customer Service. ♡